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Customer Service

Ø 30-day money-back guarantee for any reason.

Ø For 30 days after the date of purchase, return your undamaged NeoCre product and receive a full refund for ANY reason.

Ø 18-month warranty for quality-related issues.

Ø For 18 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT.

Ø Reminder: Be sure to use your product as instruction..



      Ø Our returns and exchange service is limited to all purchases made from NeoCre Direct. If you purchased through a different retailer, please contact them directly.

 (Unauthorized reselling of NeoCre products is prohibited.)

Ø Warranty-related shipping costs can only be covered in the country of purchase.

 If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility.

Ø If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return.

Ø Friendly reminder: When contacting us for help, be sure to have your NeoCre product handy for troubleshooting!

In the event our exchange policy changes, we’ll be sure to update this page.